Clinic booking, simplified

A self-initiated concept exploring how a small clinic could let patients book, reschedule and prepare for appointments from their phone in under a minute.

Technologies used

• Figma
• HTML
• CSS
• JavaScript

This is a concept project, not client work. It explores a problem common to small private clinics: booking still happens by phone, during working hours, with a receptionist who is also managing patients in the room.

Patients abandon booking when they cannot get through, and clinics lose time to rescheduling calls and no-shows. Most off-the-shelf booking widgets assume reliable data and desktop screens.

• Book an appointment in under a minute on a mid-range phone
• Make rescheduling as easy as booking
• Reduce what patients need to type
• Work well on slow connections

I mapped the booking journey from the patient side and from the reception desk, listing every question a receptionist typically asks and which ones could be answered with a tap instead of typing.

A calm, high-contrast interface with large touch targets, a single primary action per screen and plain-language labels. Colour is used sparingly so status (confirmed, pending, rescheduled) is always readable.

• Time slots grouped by part of day rather than a dense calendar grid
• Returning patients recognised by phone number, so details are not re-entered
• Clear confirmation screen with 'add to calendar' and directions
• Every step reachable and operable by keyboard and screen reader

A lightweight, framework-free prototype built mobile-first, with progressive enhancement so the core booking form still works if JavaScript fails to load.

Designing for the reception desk as carefully as for patients changes the brief: the most valuable feature is not booking itself, but fewer rescheduling calls.